• Delivery
• Security & Privacy
• Returns & Replacements
• Ordering
• Account Information
• Site use terms & conditions
• Frequently Asked Questions - FAQs

Delivery - UK & Ireland     other areas please contact us

Standard Delivery   

Free on purchases over £100, otherwise between £2.99 and £5.99 depending on weight. Actual charges for your order can be calculated using the "delivery estimator" button at the bottom of the “My basket” page. 

UK mainland – 48 hour service Royal Mail First Class or DPD  (Highlands & Islands 3 -4 day)

 
Ireland (North & South) - next day service with DPD Ireland

Standard Delivery orders received before 2pm on working days are usually dispatched the same day. Weekend orders are dispatched Monday and orders during holidays are dispatched the day we return. We will keep you informed of the progress of your order and will usually give you a tracking number on dispatch. Most Standard Deliveries will need to be signed for on receipt.

Express Delivery 

Delivery guaranteed by 1pm on the day after dispatch for most Mainland areas of the UK. Highlands & Islands vary - click here for details.

Actual charges for your order can be calculated using the "delivery estimator" button at the bottom of the “My basket” page.  

We give priority to Express Delivery orders to ensure same day dispatch of orders placed before 2pm on a working day.  If placing an order after this please phone us on 028 7032 7070 to check if same day dispatch is possible.  

Weekend orders are dispatched Monday and orders during holidays are dispatched the day we return. We will keep you informed of the progress of your order and will give you a tracking number on dispatch. All Express Deliveries will need to be signed for on receipt.

All of the above delivery time estimates are based on information given to us by the delivery companies concerned. In the vast majority of cases these prove to be accurate, but on occasions, particularly around Christmas and times of adverse weather, these may vary. We cannot specify an exact delivery time. 

Delivery addresses
Registered customers can specify different delivery addresses in "My Account", (for example a place of work). This may be a more convenient way to provide the signature usually required on delivery.

We can only deliver to an address, not a named individual. When no one is available to accept the item, a card will be left informing you of the alternative delivery options available. For buildings with multiple occupancy, the complete address must contain business name or department details. On occasions our carriers may deliver to a neighbouring address and a card will be left giving you details.

We cannot deliver to PO Boxes. Please contact us before ordering for delivery to a BFPO address.

Cost of delivery and packaging
Delivery of orders and provision of the necessary packaging, are charged at our cost price or less. It is our policy not to profit from these. We will always do everything we can to ensure your order reaches you in good condition.

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Security & Privacy

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All transaction information on our site is processed by Sage Pay (formerly Protx) and is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information

Privacy
We may collect the following information:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• When giving your details at account sign up you will have the option to choose to receive notification of special offers and our newsletter. Leave the box unticked if you do not wish to receive this information from us.
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at sales@floristrywarehouse.com

We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you have subscribed to our newsletter we may send you promotional information about third parties which we think you may find interesting. You may unsubscribe from our newsletter mailings at any time in "My Account"

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Floristry Warehouse, Mahood Floral Ltd, Loguestown Ind Estate, Coleraine, BT52 2NS.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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 Returns and replacements

Faulty or incorrect items
We want you to be completely satisfied with your purchases and provide a no quibble 30 day guarantee. Please check your goods immediately on receipt. If the package is obviously damaged, please give details on the delivery note if you are asked to sign one at time of delivery. Claims for items damaged in transit must be received within 3 days of delivery. If after delivery, any of the goods are found to be faulty or not as ordered, please contact us to arrange for return, refund or replacement at our expense.

All other items
If you wish to return all or part of your order which is undamaged and as ordered, please contact us within 30 days of receipt to arrange this. The carriage costs incurred will be at your expense and we can advise of the most cost effective method.

The price paid for the goods will be refunded but not the original carriage to get them to you. The returned items must be in the same condition as you received them and suitable for resale. Items which have been used, soiled, damaged or removed from their original packaging cannot be returned. Items should be adequately packed for transport since refunds will only be given for those received by us in good condition as stated above.

Please ensure the returned items are clearly labeled with your name, address and returns number given to you when you contacted us to arrange the return.

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Ordering

Product sizes can be difficult to measure exactly or may vary between batches. Although we measure as accurately as possible, stated sizes should be considered as approximate.  

Product colours may vary from their appearance in the photographs. This will be determined largely by the settings of your monitor. If getting a specific colour is vital to you, we suggest you first order a small quantity of the product to ensure suitability. Slight colour variations can also occur between batches of a product.

Product availability
All agreements of your offer to purchase goods are entirely subject to their availability. Our acknowledgment of order acceptance via e-mail or web is not a guarantee of delivery. If a small percentage of your order is out of stock, we will dispatch what is available, allowing you to reorder the missing items at a later date as required. If a significant proportion of your order is out of stock, we will contact you with a delivery date and give you the option to cancel all or part of the order. Occasionally if an ordered product is unavailable, we may contact you offering an alternative product.

This agreement between us is only confirmed when we have accepted your offer to purchase the goods and have sent you an invoice or dispatch receipt that includes the date of the agreement being accepted which will be the date shown on said invoice or receipt. Ownership of goods does not pass to buyer until all outstanding amounts are paid in full

Customs
When ordering goods from us for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

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Your account

If you use our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the My Account area of the website

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Site use terms and conditions

By using this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.
The term ‘FloristryWarehouse’ or ‘us’ or ‘we’ refers to the site owners and operators Mahood Floral Ltd. Registered office: Loguestown Ind Estate, Coleraine, Northern Ireland. BT52 2NS. Company reg. NI40805. Vat No: GB 718 7777 82. Telephone 028 7032 7070
The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• Since colour is an important aspect in the selection of our products, we have made every effort to display as accurately as possible the colours of products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. We reserve the right (but not the obligation) to remove or edit any content.
• We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
• We do not sell products to anyone under the age of 18. If you are under 18, you may use the site only with the involvement of a parent or guardian.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Northern Ireland.

Copyright notice

This website and its content is copyright of FloristryWarehouse - © FloristryWarehouse 2010. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

We may change any of these policies from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 28 Jan 2010.

Our aim is to make doing business together an enjoyable and beneficial experience. If you have any questions or comments about these conditions or any other aspect of our company, please contact us

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Frequently asked questions

 In which currency will my payment be taken?

Your payment will be taken in the one selected by you and shown in the Basket and Checkout area. If you wish to change the currency of your payment just use the currency selector near the top right of the screen.

Which areas are included in Express delivery before 1pm?

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